• November 29, 2018 /  Business Management Jobs

    [Pub.50erp] Download :

    Call Centre Operations PDF




    by Lynn McLeod : Call Centre Operations

    ISBN : #190917016X | Date : 2017-12-31

    Description :

    PDF-4baf6 | Call centers have become more and more prevalent in today’s modern business environment.This book provides a thorough grounding and introduction to call center operations, including understanding customer needs and the requirements of call center staffing, as well as the importance to the banking sector and the impact of call centers on the organization including telephone banking. The book will… Call Centre Operations


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    [Pub.58fgt] Call Centre Operations PDF | by Lynn McLeod


    Call Centre Operations by by Lynn McLeod

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  • November 22, 2018 /  Business Management Jobs

    [Pub.65Fel] Download :

    Influence Without Authority PDF




    by Allan R. Cohen : Influence Without Authority

    ISBN : #1119347718 | Date : 2017-10-02

    Description :

    PDF-bdd65 | Get what you need to achieve your objectives and produce results Influence Without Authority is the classic guide to getting what you need from people you don’t control. Getting things done requires collaboration, and convincing others to contribute requires political skill; this book introduces the Exchange Model, in which you get what you need by offering something of value in return. The key li… Influence Without Authority


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    [Pub.91bYX] Influence Without Authority PDF | by Allan R. Cohen


    Influence Without Authority by by Allan R. Cohen

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  • November 20, 2018 /  Business Management Jobs

    [Pub.06ZDo] Download :

    IT Strategy for Non-IT Managers: Becoming an Engaged Contributor to Corporate IT Decisions (MIT Press) PDF




    by Amrit Tiwana : IT Strategy for Non-IT Managers: Becoming an Engaged Contributor to Corporate IT Decisions (MIT Press)

    ISBN : #0262534150 | Date : 2017-09-15

    Description :

    PDF-08d37 | Firms spend more on information technology (IT) than on all other capital assets combined. And yet despite this significant cash outlay, businesses often end up with IT that is uneconomical and strategically feeble. What is missing in many organizations’ IT strategy is the business acumen of managers from non-IT departments. This book presents tools for non-IT managers to turn IT from an expensive… IT Strategy for Non-IT Managers: Becoming an Engaged Contributor to Corporate IT Decisions (MIT Press)


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    [Pub.15Tbk] IT Strategy for Non-IT Managers: Becoming an Engaged Contributor to Corporate IT Decisions (MIT Press) PDF | by Amrit Tiwana


    IT Strategy for Non-IT Managers: Becoming an Engaged Contributor to Corporate IT Decisions (MIT Press) by by Amrit Tiwana

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  • November 19, 2018 /  Business Management Jobs

    [Pub.49KWD] Download :

    Company Success in Manufacturing Organizations: A Holistic Systems Approach (Systems Innovation Book Series) PDF




    by Ana M. Ferreras : Company Success in Manufacturing Organizations: A Holistic Systems Approach (Systems Innovation Book Series)

    ISBN : #1482233177 | Date : 2017-08-25

    Description :

    PDF-ab766 | In the past, company success was typically measured by financial indicators. Lately though, non-financial measures such as employee morale have become popular. Although there are approaches that look into quantitative and qualitative performance measures affecting company success, none of them characterize it in a holistic way, combining all the critical performance measures. This book presents a … Company Success in Manufacturing Organizations: A Holistic Systems Approach (Systems Innovation Book Series)


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    [Pub.77xEi] Company Success in Manufacturing Organizations: A Holistic Systems Approach (Systems Innovation Book Series) PDF | by Ana M. Ferreras


    Company Success in Manufacturing Organizations: A Holistic Systems Approach (Systems Innovation Book Series) by by Ana M. Ferreras

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  • November 17, 2018 /  Business Management Jobs

    [Pub.35xUQ] Download :

    Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, Second Edition (HIMSS Book Series) PDF




    by Bryan P. Bergeron : Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, Second Edition (HIMSS Book Series)

    ISBN : #1138104531 | Date : 2017-10-28

    Description :

    PDF-49f96 | Performance management, often referred to as process management, is a strategy that can be used to achieve an optimum mix of quality, safety, patient satisfaction and solvency. The basis of performance management is the effective use of resources, as measured by quantifying processes and outcomes using key performance indicators (KPIs) – core measures that gauge the performance of an organizatio… Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, Second Edition (HIMSS Book Series)


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    [Pub.19yWB] Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, Second Edition (HIMSS Book Series) PDF | by Bryan P. Bergeron


    Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, Second Edition (HIMSS Book Series) by by Bryan P. Bergeron

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  • November 17, 2018 /  Business Management Jobs

    [Pub.29OKz] Download :

    Technical Communication PDF




    : Technical Communication

    ISBN : #032110529X | Date : 2011

    Description :

    PDF-bbf1f | … Technical Communication


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    Technical Communication by

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  • November 16, 2018 /  Business Management Jobs

    [Pub.22UfQ] Download :

    Citation Analysis in Research Evaluation (Information Science and Knowledge Management) PDF




    by Henk F. Moed : Citation Analysis in Research Evaluation (Information Science and Knowledge Management)

    ISBN : #1402037139 | Date : 2005-08-01

    Description :

    PDF-b1579 | This book is written for members of the scholarly research community, and for persons involved in research evaluation and research policy. More specifically, it is directed towards the following four main groups of readers: – All scientists and scholars who have been or will be subjected to a quantitative assessment of research performance using citation analysis. – Research policy makers and … Citation Analysis in Research Evaluation (Information Science and Knowledge Management)


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    [Pub.27mwr] Citation Analysis in Research Evaluation (Information Science and Knowledge Management) PDF | by Henk F. Moed


    Citation Analysis in Research Evaluation (Information Science and Knowledge Management) by by Henk F. Moed

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  • November 15, 2018 /  Business Management Jobs

    [Pub.04BzD] Download :

    The Second Information Revolution PDF




    by Gerald W. Brock : The Second Information Revolution

    ISBN : #0674011783 | Date : 2003-09-25

    Description :

    PDF-308b2 | Thanks to inexpensive computers and data communications, the speed and volume of human communication are exponentially greater than they were even a quarter-century ago. Not since the advent of the telephone and telegraph in the nineteenth century has information technology changed daily life so radically. We are in the midst of what Gerald Brock calls a second information revolution. Brock traces… The Second Information Revolution


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    [Pub.29wpM] The Second Information Revolution PDF | by Gerald W. Brock


    The Second Information Revolution by by Gerald W. Brock

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  • November 13, 2018 /  Business Management Jobs

    [Pub.18QcM] Download :

    A Short Guide to Fraud Risk: Fraud Resistance and Detection (Short Guides to Business Risk) PDF




    by Helenne Doody : A Short Guide to Fraud Risk: Fraud Resistance and Detection (Short Guides to Business Risk)

    ISBN : # | Date : 2012-09-28

    Description :

    PDF-57c0a | A Short Guide to Fraud Risk is for:∗ anyone who needs to better understand fraud risks, either company-wide, or in a specific business unit;∗ directors and managers who would like to add value by building fraud resistance into their organization and to demonstrate to shareholders, regulators or other stakeholders that they are managing fraud risks, rather than just reacting to incidents;∗ re… A Short Guide to Fraud Risk: Fraud Resistance and Detection (Short Guides to Business Risk)


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    [Pub.33TqH] A Short Guide to Fraud Risk: Fraud Resistance and Detection (Short Guides to Business Risk) PDF | by Helenne Doody


    A Short Guide to Fraud Risk: Fraud Resistance and Detection (Short Guides to Business Risk) by by Helenne Doody

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  • November 13, 2018 /  Business Management Jobs

    [Pub.74aTA] Download :

    Conquering Digital Overload: Leadership strategies that build engaging work cultures PDF




    : Conquering Digital Overload: Leadership strategies that build engaging work cultures

    ISBN : #3319637983 | Date : 2017-11-06

    Description :

    PDF-de153 | This book examines the impact of the digital deluge on employees and organization and sets out the leadership actions needed to create a corporate culture fit for the digital age.In the digital world executives are presented with exponentially more information than their predecessors were a generation ago – and yet we’re not exponentially more productive. Why? Because we’re using twenty firs… Conquering Digital Overload: Leadership strategies that build engaging work cultures


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    [Pub.52Ivr] Conquering Digital Overload: Leadership strategies that build engaging work cultures PDF |


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